This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. We encourage our customers to email with their comments, questions, or concerns and will always do everything we can to ensure total satisfaction. Contact us at customerservice@havalon.com by clicking on the "Info" button at the left. SHIPPING POLICY It is our policy to ship all available items within one business day according to the shipping rate chart for regular ground UPS. Expedited items (Next Day and 2nd Day Air) will be charged according to the shipping rate chart. Processing/Shipping Charges Order total: Add Under $75: $9.00 $75 - $200: $11.00 $201 - $500: $15.00 $501 and up: $17.95 Next Day and Second Day orders incur rush charges. For details, please email your request. GUARANTEE Havalon Knives guarantees the quality of all of its products. If, however, you are not completely satisfied with your purchase, please feel free to return any items for exchange or refund. So that full credit for purchase price may be given, please reference your order number at the time of return. Returns may be made within 90 days of purchase. Unfortunately, we cannot accept returns on products that have been damaged or relabeled in any way, unless the damages occurred in our shipment to you. If this occurs, we expect you to call within 10 days of receiving your shipment. SECURITY AND PRIVACY POLICY We assure you that security and privacy are of utmost importance to us. This site uses secure server technology (SSL) to encrypt all of your personal information. Financial information such as credit card numbers, expiration dates, billing addresses, etc., will be used only to bill you for payment of your orders. We will never share this information with others. We may from time to time send you information about new products or special offers we think you may find valuable. We may share your mailing and/or email address with reputable businesses that can provide you with valuable offers and products. If you would like to opt out of receiving contacts from us or our partners, just let us know on our "Contact Us" page, using your full name, mailing address and zip code. We will do all that we can to oblige. We will not share any other information with any party. By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in this policy. We will post any changes to our policy on this page so that you may always be aware of how we use the information we collect in order to correctly complete your order and shipment. Thank you for reviewing our policies. If you have any comments, please email us at your convenience. We value the opportunity to better understand your needs.